home > services > markets served > home health care

TELEMONITORING IN HOME HEALTH CARE

We handle all the details: delivering monitoring kits to patients or nurses, training them to install and use the system, managing the flow of data around the clock, reminding patients when they forget to monitor, distributing data and reports to nurses in the office or in the field, helping patients if they have trouble with non-clinical issues in monitoring, getting the kit back at the end of the episode, and cleaning, calibrating, repairing and replacing the equipment. We take care of the hassles, freeing your staff to devote their time to what they do best – provide patient care.

How LifeLink Monitoring Services Work
We currently offer home telemonitoring of blood pressure, heart rate, weight, blood glucose and hemoglobin A1c. We will soon be adding spirometry, PT/INR, pulse oxygenation and lipid monitoring.

To start a patient on our service, you send us a simple 1-page enrollment, and we send the appropriate equipment to the patient’s home or to your agency. We ship a fully assembled monitoring kit configured to the needs of each patient. The system is easier to install than an answering machine, and our customer service agents can help the patient get the telemonitoring service up and running.

Patients monitor vital signs and send their readings over the phone every day with a single button press. They also answer questions about symptoms and medication compliance. As soon as we receive the readings and the answers to the subjective questions, our system delivers the data to you and to any other clinicians you may choose.

From Data to Information
We turn raw data into useful information by formatting it, comparing it to pre-determined norms that your clinicians set for each patient, and delivering it at the right time and place. We can feed data directly to your electronic medical record, or we can deliver it via email or fax to nurses wherever they may be – in your office, on the road, or working from home.

Our system provides special handling for alert data. Your nurses set goals and alerts for each patient for weight change, blood pressure, blood glucose and symptoms. When alert data are received, they are reported to the nurse who is managing the patient, and they can be simultaneously sent to a supervisor or an on-call nurse after hours.

Financial Considerations
We do not sell or lease the telemonitoring equipment to you. We own the equipment and provide it to your patients as part of our service. That means you have no front-end investment in monitors, software or servers. It also means that you pay only for the telemonitoring services that each patient needs, and only for the months covered by the episode of care.

By not requiring you to buy or lease any hardware, we shield you from several business risks, including the front-end impact on your cash flow, equipment maintenance, calibration, and refurbishing, technology obsolescence, and any misalignment between forecasted and actual demand. If you were to own or lease a fixed number of telemonitoring systems, you would run the risk of not having enough units to meet your needs, or of having unused equipment sitting on your shelf and incurring lease charges.

With LifeLink Monitoring, you pay only two fees: a one-time per patient enrollment fee and a monthly service fee for each patient using the service.

Why Choose LifeLink Monitoring?
We believe that LifeLink Monitoring offers the best telemonitoring solution for the home health industry because our business model eliminates your financial risk, our service model eliminates the hassles, and our flexible data system delivers useful information where and when you need it. There is one other reason to choose us: when you buy or lease hardware, the vendor has made the sale; with our service model, we must keep making the sale to you, day after day.