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PATIENTS

Patients at five Kaiser Permanente health centers were surveyed after using the LifeLink Monitoring home blood pressure service in a year-long clinical trial: They reported a high degree of satisfaction, citing better blood pressure control, better communication with their doctor, and better understanding of their condition. Results included:
  • 93% said they were “Satisfied” or “Very Satisfied”
  • 88% said they would “recommend the service for a friend who has high blood pressure”
  • 75% reported better blood pressure control
  • 85% said home telemonitoring improved communication with their doctor.

Several patients said that knowing their blood pressure, especially the average, increased their feelings of confidence, and reinforced medication taking, diet and exercise. Compliance data provide additional confirmation of patient satisfaction. In the first five months of the study, 63% of patients were fully compliant with home telemonitoring, and 35% were sufficiently compliant to be clinically useful.

PATIENT COMMENTS

  • “It has been great because I haven’t needed to go into Kaiser since my home blood pressure readings have been well controlled. The doctor has made adjustments to medications [as a result of monitoring] and now my blood pressure is under even better control.” – Roberta M.

  • “It has come in very handy because the doctor keeps adjusting my medications. The doctor has been monitoring my blood pressure very closely.” –Darlene R.

  • “It has worked wonderfully for me. I was very happy because I didn’t have to run to Kaiser all the time [to have my blood pressure checked]"... "Sometimes I had a headache, I would check my pressure and it wasn’t up.”...“I have been surprised because my blood pressure has been fairly good…It gives me peace of mind.”...“I also made some diet changes.” –Linda P.

  • "It has helped me because I don’t have to see her [the physician] as often. I feel great knowing that she knows.” –Theresa T.

  • "I feel it has been very successful because as the doctor says – ‘You have the worst case of white coat hypertension I have ever seen’. I had been prescribed so many medications and had severe side effects. My doctor says that I was being over medicated.”...“Also before I was going in quarterly, and now that has been cut down as well.” – June S.

  • "It has given me a chance to see how my pressure is—when it is up or down. Overall I’m really glad that I was selected to be in the program. I know now that when I am stressed my blood pressure goes up. For example, when my sister passed away it shot up.”...“My doctor has advised me to try to relax as much as possible and that has really helped.” –Judith W.

  • “It was a great way to travel longer during my pregnancy. When my pressure started to get high and I was on bed rest, it saved me a lot of trips to the doctor. She was watching me… I had high blood pressure my other two pregnancies, and I couldn’t keep such good control as I did this time.” -Kara A.
   Telemonitoring on Demand